Customer Service Representative (SBMA)
Job Title: Customer Service Representative
Agency/Platform: Staff Benefits Management Inc
Location: San Diego, CA
SBMA is currently seeking a Customer Service Representative to join our growing team. The Customer Service Representative will work closely with account managers to assist with daily administrative tasks. Qualified candidates will possess the ability to pay attention to detail, self-motivation, outstanding customer service (verbal and written), learn and use new computer systems and software, and work well in collaborative environments.
Duties and Required Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Articulate, polite, and tactful communication style
Proficient knowledge of Excel, Outlook, Microsoft Office
Receive inbound calls and direct them to the appropriate party
Give information and help to solve customer problems
Verify coverage for providers
Scan & email documents
Assist account managers with ID card requests.
Daily office tasks such as Outlook Inbox management, etc.
Effective time management and ability to multitask
Enjoy working as part of a team
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
Pay Details:Hourly: $20 - $21
Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.