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Payroll Specialist



Accounting & Finance
Grand Rapids, MI, USA
Posted on Tuesday, February 13, 2024

About Acrisure

Acrisure is a Fintech leader empowering businesses and consumers alike with unmatched financial solutions. The Company is headquartered in Grand Rapids, Michigan, and employs over 15,000 colleagues in 21 countries. It is distinguished by its dynamic culture, fast paced environment and determination to drive innovation at all levels of the business. Under the leadership of Co-founder, Chairman and CEO Greg Williams, Acrisure has grown from $38 million to more than $4 billion in revenue in just under ten years.

Acrisure connects clients to financial solutions through the best of humans and an AI platform. Acrisure’s products include Insurance, Reinsurance, Cyber Services, Mortgage Origination and more to over 1.3 million clients around the world.

Additionally, Acrisure is committed to social issues such as children’s health and DEI in financial services. Acrisure formed Evolution Advisors, a joint venture focused on providing access to financial services to minority-owned enterprises.

Job Summary:

This is an exciting opportunity to join this growing team and immediately make an impact to the overall success of the company. If you are interested in collaborating with good people who celebrate entrepreneurialism and work with commonality of purpose, Acrisure is the place for you.

To fuel that growth, we have another exciting opportunity as a Payroll Specialist. The Payroll Specialist is responsible for providing comprehensive support to our HR department and agency partners with a high degree of customer satisfaction, expertise, and timeliness.


This position is part of our dynamic payroll team to ensure efficient, timely and compliant payroll service deliverables. The Payroll Specialist will provide outstanding customer service to our existing and newly acquired Agency Partners. This role will have a solution oriented mindset and an ability to drive the creation of new ways of working, while understanding best practices and risk mitigation.

This position works as a key member of the Corporate Human Resources Operations Team. Creating and maintaining strong relationships with stakeholders involving Agency Partners, HR Leadership, HR Business Partners, the Mergers & Acquisition team and members of the Finance and Accounting Departments, are critical to success in this role.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Reports payroll and tax issues and recommends system or process changes to improve go forward support of business needs

  • Recommends process improvements, system enhancements and alternatives based on Agency Partner needs

  • Provides exemplary customer service in all encounters

  • Assists with training or knowledge transfer activities as needed

  • Practices proper maintenance of payroll records, and aids in the creation of W2 forms, along with other year-end requirements

  • Remains informed of multi-state tax (federal, state, local) requirements including tax adjustments and balancing issues, as well as other payroll regulations. Possesses the ability to interpret and apply best practice to meet unique business needs

  • Provides concierge service in daily communication between Payroll Operations, Finance, HR Business Partners, Agency Partners, other vendor and employees. Uses judgement to escalate matters when necessary

  • Manages workload including new agency payroll implementations and ongoing payroll support of the organization to ensure accuracy and compliance

  • Administers payroll tasks and activities to meet the unique needs of each Agency Partner including but not limited to

    • Payroll data entry, data imports, computing and balancing payroll, auditing and posting, generating accounting data, distribution, reconciliations and reporting

    • Process and input employee changes such as deduction revisions, scheduled payments, benefit enrollments, form W-4 and banking information

    • Process and input other earnings required for payroll such as bonuses, commissions, vacation payouts, fringe benefit imputed income, etc.

    • Wage Attachments administration, coordinating with vendors and agencies as appropriate

    • Off-cycle check processing, voids and transaction follow-up

    • Audit of all inputs and results, utilizing preview and post payroll reports, performing error corrections as needed

    • Execute and utilize payroll reports as needed

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Education and/or Experience:

  • Bachelor’s Degree in Human Resources, Accounting, or related field - or recognized equivalent in education and experience, required

  • Minimum of 2 years of experience managing, processing and/or consulting on payrolls, required.

  • Multi-state payroll experience, preferred

  • FPC or CPP Certification, preferred

Technology Skills:

  • Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point)

  • Workday and/or ADP experience a plus

Benefits & Perks:

  • Competitive Compensation

  • Industry Leading Healthcare

  • Savings and Investments

  • Charitable Giving Programs

  • Offering hybrid work option

  • Opportunities for Growth

  • Educational Resources

  • Generous time away

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.