Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

What You'll Do?

Our growing UK office is looking for a Human Resources Coordinator/Executive Assistant. This role will be integral in continuing our growth by ensuring the office continues to run smoothly. The role will help the team by onboarding and offboarding employees, assisting leadership with calendar management, coordinating office events, and helping with other tasks as needed.

This position is not a remote position. Must be willing to go into the UK office located in London on Tuesday/Wednesday/Thursday and as needed.

Responsibilities:

• Support employee onboarding and offboarding processes including preparing new hire paperwork, conducting orientation, and facilitating exit procedures
• Maintain accurate HR records, including personnel files, HRIS data entry, and updating employee information
• Performance management support
• Administer company policies and procedures
• Calendar management for VP
• Make travel arrangements for executives
• Help prepare business presentations for executives
• Coordination of all office and team building events
• Perform general office duties such as ordering supplies and snacks
• Manage company credit card, staff expenditure and working with the accounts team on any payment-related tasks.
• You will be responsible to assist in any other approved projects from time to time from your manager.

• 3+ years of UK-based experience in any of the following: office administration, front desk, receptionist, administrative assistant
• 1 year general HR/Onboarding experience
• Knowledgeable on UK HR law
• Excellent communication skills both written and verbal
• Must be tech savvy with a experience in messaging applications (Teams, RingCentral, etc)
• Highly proficient within the Google Suite (Sheets & Slides Wizards preferred)
• Comfortable with being managed by a remote manager
• Managing multiple calendars with different time zones
• Highly organized with strong attention to detail
• Commitment to accuracy and follow-through
• Ability to work in a fast-paced environment
• Personable and high level of customer service
• Previous experience in a high growth Technology/SaaS company preferred

Why You’ll Join Us:

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.