Company Overview

ConcertAI is at the forefront of revolutionizing healthcare with our cutting-edge AI and data solutions. Our mission is to accelerate insights, advance research, and improve patient outcomes in oncology and across life sciences. As a leader in real-world evidence (RWE) and data-driven technology, ConcertAI partners with top pharmaceutical companies, healthcare providers, and research institutions to enhance patient outcomes and streamline clinical research. By leveraging evidence-generation and artificial intelligence, we deliver unparalleled insights into treatment effectiveness, patient care, and disease progression to advance precision medicine and medical innovation.

Joining ConcertAI means becoming part of a visionary team dedicated to transforming the healthcare landscape. You'll have the opportunity to work on innovative projects that directly impact patient lives, collaborate with some of the brightest minds in the industry, and be at the cutting edge of technological advancements in healthcare. ConcertAI offers a dynamic and inclusive work environment, competitive benefits, and ample opportunities for personal and professional growth. If you're passionate about making a difference in healthcare and excited by the prospect of working with advanced AI and data solutions, ConcertAI is the perfect place for you to thrive and make a lasting impact.

Additionally, through CancerLinQ, a health technology platform originally developed by ASCO and now an initiative of ConcertAI, we aim to deliver tools and services to a diverse network of oncology practices and cancer centers to improve the quality of cancer care and advance discovery.

Role Summary

ConcertAI is seeking a dynamic and experienced Senior Customer Success Manager to join our Real World Data Products division. The Senior Customer Success Manager will play a pivotal role in ensuring the success and satisfaction of our clients who utilize our real world data products. They will collaborate closely with sales, product management, and technical teams to deliver exceptional value to our clients and drive business growth.

Responsibilities

1. Customer Relationship Management:

• Develop and maintain strong relationships with key stakeholders at client organizations, including executives, researchers, and data scientists.
• Act as the primary point of contact for clients, understanding their needs, challenges, and objectives to deliver tailored solutions and exceed expectations.
• Proactively identify opportunities for upselling and cross-selling additional products or services to maximize customer value and satisfaction.

1. Strategic Account Management:

• Develop strategic account plans for key clients, aligning product offerings with client objectives and driving long-term value realization.
• Collaborate with sales and product management teams to identify opportunities for product enhancement or new feature development based on customer feedback and market trends.
• Anticipate and mitigate risks that may impact customer satisfaction or retention, and develop contingency plans as necessary.

1. Customer Advocacy and Feedback:

• Serve as the voice of the customer within ConcertAI, advocating for customer needs and priorities in product roadmap discussions and strategic planning sessions.
• Gather and analyze customer feedback and sentiment data to identify trends, insights, and areas for improvement, and share findings with relevant internal stakeholders.
• Champion customer success stories and case studies to showcase the impact of ConcertAI’s real world data products on improving healthcare outcomes.

Requirements:

• Bachelor’s degree in business, life sciences, computer science, or a related field; advanced degree preferred.
• Minimum of 5 years of experience in customer success, account management, or related roles within the healthcare or life sciences industry.
• Proven track record of building and maintaining strong relationships with enterprise clients, driving customer satisfaction, and achieving revenue targets.
• Strong strategic thinking and problem-solving abilities, with a focus on driving business outcomes and delivering value to customers.
• Excellent communication and presentation skills, with the ability to effectively communicate complex concepts to diverse audiences.
• Experience working with real world data or healthcare data products is highly desirable.
• Ability to travel up to 10-15% of the time

Learn More About ConcertAI

Our team at ConcertAI is dedicated to transforming healthcare decision-making through the application of RWE and AI to improve patient outcomes. We work in a fast-paced, dynamic, high-performing culture where diversity, collaboration, and innovation are valued. Join us on our quest to create a world free of disease. Learn more about ConcertAI at www.concertai.com, or follow us on LinkedIn.

EEO

ConcertAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.