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Manager, Business Ops/Finance - BOGOTA

Coupa Software

Coupa Software

This job is no longer accepting applications

See open jobs at Coupa Software.
Accounting & Finance, Operations
Bogotá, Bogota, Colombia
Posted on Monday, February 12, 2024
Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees- our Coupanians- come together to co-create ideas and innovations that impact the power of spend.
As a Manager, Business Operations you will be supporting a global team to drive the foundational activities conducted by the order management function. This position will be responsible for managing day-to-day operations of the Americas region, including ad hoc requests and direct oversight of the Bogota team. This includes: updating, reviewing, analyzing and correcting all closed / won Salesforce opportunities on a daily basis; supporting the overall provisioning process to ensure the delivery of subscription products to the customer in accordance with our documented process; taking ownership of all opportunities post the order form being signed to ensure all relevant fields are updated on the Salesforce record within 24 hours and in accordance with a defined runbook; and coordinating with the revenue and FP&A teams to ensure accurate and timely revenue recognition as well as financial planning. . . The ideal candidate is someone who has a passion for operational excellence through ensuring accurate and aligned processes, has a high attention to detail and will be able to support cross-functional departments such as Customer Value Management and Sales teams with contract and entitlement questions to effectively maintain the accuracy of our global customer entitlement records.

Responsibilities:

  • Act as primary point of contact for all order management activities within the Americas region / time zone
  • Support order management team with Salesforce operations including but not limited to opportunity auditing, contract documentation, and CPQ data management
  • Ensure proper revenue documentation is obtained and attached for all closed / won Salesforce opportunities in a timely manner
  • Support customer provisioning process to ensure correct products are delivered to the customer in a timely manner
  • Partner with internal stakeholders and business application team on future improvements for back-office operations and reporting processes
  • Support “ad-hoc” operations related projects and analysis as deemed necessary by supporting manager / operations team
  • Maintain contract and subscriptions records for all active customer accounts ensuring accuracy and completeness
  • Support and analyze acquisition / integrations for provisioning, CPQ / entitlement tracking, and overall order management process

Requirements:

  • Hard Skills
  • Great communication skills, ability to work with employees based in the US
  • Salesforce - Proficient user
  • Microsoft Excel – Expert user
  • Google Mail – Proficient user
  • Google Drive - Proficient user
  • English Language - Fluent
  • Soft Skills
  • Supportive - ability to support junior team members and provide mentorship throughout their career journey
  • Methodical – orderly or systematic in thought and behavior
  • Investigative – ability to quickly and accurately research unknown accounts, using context clues and information available online to identify accurate account details
  • Analytical – ability to analyze significant amounts of information with attention to detail and a high level of accuracy
  • Perpetual – capability to work on a repetitive task for a long period of time without compromising quality of work
  • Preferred Skills
  • Direct management / supervisory experience of multiple employees at the same time, including performance management and daily oversight
  • Ability to work cross functionally to achieve a desired result or project goal
  • Experience managing multiple projects simultaneously without compromising the quality of the deliverable
  • Background supporting finance projects and the ability to be detail oriented
  • Understanding of process maps and ability create process documentation to ensure cross functional training
  • Experience using Jira and Confluence for both support management and documentation
#LI-Hybrid
#LI-MH2
At Coupa, we’re building a great company that is laser-focused on three core values: ensuring customer success with an obsessive and unwavering commitment to making customers successful, focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.
At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

This job is no longer accepting applications

See open jobs at Coupa Software.