Company

Cox Automotive - USAPeople SolutionsManager, Service CenterManager - People LeaderHybrid - Ability to work remotely part of the weekYes, 5% of the timeDay

Compensation

Compensation includes a base salary of $88,300.00 - $147,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Cox Automotive is currently looking for a Manager, Employee Service Center to join our team in Orlando, Florida.

The Role:

The Employee Service Center (“ESC”) provides services and support for 28,000+ employees and managers across the United States. The Manager, ESC oversees and coordinates within the Workforce Administration team and collaborates with other managers to ensure seamless service and delivery of payroll, benefits, leave of absence, accommodation, new hire onboarding, terminations, staffing changes, and other aspects of the employee life cycle. The Manager helps to implement the strategic vision and plan for the centralized delivery team, through leadership, management, coordination and oversight of specific subject matter projects, processes and systems. As an ESC leader, the Manager works with Centers of Excellence, HR Business Partners, HR Technology and HR Analytics to facilitate effective and efficient operations that address current and future business needs, meet regulatory compliance, and ensure high quality customer service to key stakeholders within Cox Automotive and across Cox Enterprises. This individual is responsible for leading a team of HR professionals in a unique environment that is fast-paced, ever-changing and highly visible.

Responsibilities:

• Lead and manage the Workforce Administration team, providing guidance, support, and development opportunities.

• Set performance expectations and conduct regular evaluations of team members.

• Ensure the team adheres to policies, procedures, and service level agreements (“SLAs”).

• Oversee the accurate and timely processing of employee data such as hires, terminations, transfers, and promotions.

• Identify opportunities to streamline processes and improve the efficiency of workforce administration services.

• Implement best practices in data management, automation, and digital tools.

• Monitor key performance indicators (“KPIs”) and develop strategies to meet or exceed performance targets.

• Use data to inform decision-making and recommend improvements in workforce management.

• Work closely with HR business partners, payroll, benefits, talent acquisition, and other departments to ensure alignment and service delivery.

• Serve as the point of contact for escalations and complex workforce administration issues.

• Facilitate effective communication and collaboration across departments to ensure consistency in HR operations.

• Oversee the resolution of employee inquiries related to workforce data, employee records, and HR policies.

• Ensure timely and accurate responses to HR tickets, providing excellent customer service to employees and stakeholders.

• Provide coaching, mentoring, and training opportunities to team members to develop their skills in workforce administration.

• Encourage a culture of continuous improvement and professional development within the team.

• Identify and mitigate potential risks related to data management, legal compliance, and employee records.

• Handle complex cases or situations that require escalation and liaise with legal or HR leadership when needed.

• Perform other duties as requested.

Qualifications:

• Bachelor's degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 years’ experience in a related field; or 10 years’ experience in a related field.

• 1+ year of experience in a management or lead role.

• Operational experience with leave management, payroll administration, benefits, employee relations, compensation and other HR subject areas.

• Excellent organizational, analytical, communication, and problem-solving skills.

• Proficiency in Microsoft suite, including Excel and Word.

• Experience with KPIs, SLAs, data analysis to drive process and procedural improvement.

Preferred Qualifications:

• Experience managing a team.

• 3 years in HR Shared Services environment.

• Multi-state payroll, benefits, and HR experience.

• Experience in nonexempt, exempt, and union employee programs.

• Knowledge and hands-on experience in HR and timekeeping systems, such as Workday, Kronos and ServiceNow.

• Experience in process redesign and automation.

• Proven track record in leading multi-disciplined work teams within a dynamic environment (HR processing & contact center).

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.