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Student Services Representative I

DeVry University

DeVry University

This job is no longer accepting applications

See open jobs at DeVry University.
Remote
Posted on Tuesday, February 13, 2024

Student Services Representative I

Virtual Req #1736
Monday, February 12, 2024

DeVry University strives to close our society’s opportunity gap by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces.

When you apply for a DeVry University career, you become part of an institution that dates back to 1931. Our colleagues are passionate about higher education and shaping the future of today’s learners.

Opportunity:
Responsible for handling all incoming service-related questions and concerns from students currently enrolled in online courses. Provides support to multiple departments.

Responsibilities:

  • Provides general information to all students taking online courses and handles general requests such as transcript requests, website information
  • Handles all incoming service-related inquiries via phone and electronic communication avenues within established service metrics.
  • Provides follow-up to students with service-related requests as necessary.
  • Consistently meets/exceed service metrics that are set in place (including, but not limited to service level percentages, call monitoring scores, and adherence)
  • Must be able to work either of the following 40-hour schedules (Flexibility to work either schedule is preferred): 12:00pm to 8:00pm Tuesday through Friday and 9:00am to 6:00pm Saturday
  • 12:00pm to 8:00pm Monday through Thursday and 9:00am to 6:00pm Saturday
  • Assists will special projects.
  • Completes other duties as assigned.


Qualifications:

  • Associates or equivalent 2 years of college experience required
  • Bachelor's degree preferred
  • Customer service experience required
  • Excellent verbal and written communication skills required
  • Proficiency in PC skills, Excel, Word and keyboard typing required
  • Experience working in a call center environment preferred
  • Ability to work both independently and in a team environment
  • Proactive, self-starter and detailed oriented.
  • Excellent active listening skills.
  • Ability to demonstrate attentiveness, empathy and self-control.
  • Enthusiasm for customer care and proving the highest quality of service
DeVry University offers competitive wages and benefit options, including:

  • 401(k) and Roth Plan w/match
  • Medical, Dental and Vision Coverage
  • Paid Parental Leave
  • Health Advocacy Service
  • Family and Domestic Partner Coverage
  • Tax Savings Account (FSA and HSA)
  • Short-Term/Long-Term Disability Coverage
  • Life, Accident, AD&D, Critical Illness Insurance
  • Fertility Coverage
  • Wellness Programs
  • Volunteer Time Off
  • Remote and Flex Work Options
  • Technology Stipend
  • Paid Tuition Program
  • Auto/Homeowners, Pet and Legal Insurance
  • Exclusive Discount Programs
  • Adoption Assistance
  • Career Development Programs
  • Mental Health Care Programs
  • Family Care Services
  • 2nd.MD, a virtual expert medical consultation service

Benefits vary based on employment status. Part-time/Visiting Professors positions may not be eligible for all benefits.
We believe diversity is essential to our educational mission and to the success of our community. We are committed to fostering a working environment where differences are respected, valued and embraced.



Other details

  • Job Family Operations and Innovation: Contact Center (Title IV)
  • Job Function Operations and Innovation
  • Pay Type Hourly
  • Required Education Associate Degree

This job is no longer accepting applications

See open jobs at DeVry University.