At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

We have a great opportunity for a Senior Customs & Trade Compliance Coordinator to join our team in Terneuzen, The Netherlands.

As a Senior Customs & Trade Compliance Coordinator, you handle a variety of exceptions in the customs process and advises internal customers on general trade compliance related issues. This role requires full proficiency in a range of technical processes and procedures through job-related training and considerable on-the-job experience to perform a variety of work assignments. You work with a limited degree of supervision, with oversight typically only on complex new assignments. You provide solutions to analytical or scientific problems in situations that are atypical or occur infrequently based on existing precedents or procedures. You act as an informal resource for team members with less experience.

In this role, you will develop full proficiency in a range of technical processes and procedures through job-related training and on-the-job experience. You will need to be able to apply knowledge of technical processes and procedures to perform a range of work assignments. You need to understand how multiple teams coordinate efforts and resources to achieve objectives and be able to explain complex technical information to members of your own team and other teams.

It is your responsibility to provide solutions to operational or analytical problems using established procedures and practices. You will serve as informal resource on analytical, scientific method, or operational processes for less experienced team members. Your performance impacts the quality, timeliness, and effectiveness of your own work and your team’s work. You will receive supervision on new complex assignments.

Responsibilities

• Handles daily exceptions and facilitate resolutions between Site Logistics, carriers and government authorities
• Reports to government agent on a daily basis
• Resolves issues related to issuing of border crossing documents (ATRs/EURs)
• Performs first level escalation for operational issues identified by the Customs Administrator
• Participates in Supply Chain resourcing projects
• Supports the administrative process in the trade compliance team

Qualifications

• Minimum of vocational degree (MBO-4 level) is required.
• You have 3-5 years of relevant working experience.
• The critical competencies required for success are: understanding customer needs and single work process activities, teamwork, taking initiative, time management, technical proficiency in use of computer applications, analytical skills.

Preferred Skills

• Experience with SAP (GTS) is an advantage.
• Customs processes knowledge is preferred.

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.
• Become a Dow shareholder through various employee stock programs.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Global Paid Time Off (PTO) policies:
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
  • ​Paid time off to care for family members who are sick or injured.
  • Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.