Sr. Business Solutions Analyst / Operations Program Manager – REMOTE (US)

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for a Sr. Business Solutions Analyst / Operations Program Manager to focus on our EverHealth division. EverHealth consists of SaaS products; DrChrono, EMHware, Good Therapy, AllMeds, iSalus, CollaborateMD, Updox, Therapy Partner and MDTech. EverHealth provides modern end-to-end solutions for healthcare providers. Our open, connected ecosystem of solutions and services helps providers engage patients, increase revenue, improve business efficiency, and remain market competitive. We serve 72,000 healthcare practices and counting.

You are an experienced Business Operator who has a preferred background in health care. You are passionate about solving complex problems by building and implementing business processes, and platforms. You have a knack for developing and monitoring key performance indicators within a B2B SaaS operation that produce actionable insights for functional owners. You’re a skilled and organized communicator who has no problem driving long term projects through to completion. You are experienced and ambitious and love to take ownership and drive results. You bring leadership, passion, and aptitude to your team. Combined with creativity, a strategic mind, and a proven track record of identifying and implementing workflows, policies, procedures, and strategies to help improve productivity and efficiency.

Responsibilities:

• Partner with functional teams (Data, Sales, Marketing, Customers Services, Product, PMO, Engineering, etc.) as an end-to-end strategic operations partner and program manager to assess operational gaps and opportunities; and consequently, execute key business process optimization and platform initiatives.
• Create, refine, and manage operations programs, ensuring they align with expected outcomes and strategic goals.
• Create and maintain an operational project roadmap for each of the business functions.
• Assist with the development of internal and external reporting / dashboarding capabilities and products and help refine data quality.
• Support EverCommerce / EverHealth Operational Framework, including managing scheduling, presentations, and reporting cadences.
• Define requirements, develop program roadmaps, and oversee planning and execution of multiple initiatives of varying size and complexity, from design to delivery.
• Communicate findings and operational results to leadership and to the broader organization by preparing and delivering presentations.
• Analyze business needs, document business case / requirements, and translate needs into functional, non-functional and/or technical specifications to establish vision and build consensus around priorities to facilitate execution.
• Establish, define, track, and analyze KPIs across project initiatives to provide visibility and insight into organizational performance and execution.
• Monitor, measure and report on opportunities, challenges, and development plans designed to meet and exceed company objectives.
• Maintain and utilize deep industry knowledge to drive decision-making to increase revenues and implement cost savings or avoidance.
• Support our internal customers to enable success, as needed.

Skills and Experience needed for success in this role:

• Bachelor’s degree in business, computer science, healthcare management or related field required.
• 5+ years of experience in a combination of strategy and operations roles in a dynamic environment.
• Self-starter with the ability to analyze and interpret financial and operational data, identify gaps or opportunities, prepare business reports, projections, and present solutions or recommendations.
• Experience initiating, managing, and leading multiple cross-functional initiatives at one-time and ability to drive cross-functional decision-making and coordinated action.
• Strong influencing skills and the ability to interface effectively with multiple levels of company employees, ranging from senior executives to other functional employees.
• Intellectually robust and agile with the ability to make quick decisions, when required.
• Able to adapt to rapid changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events.
• Self-confidence matched with a willingness to collaborate and successfully engage with colleagues.
• Strong written and verbal presentation skills are essential.
• Ability to advise and influence senior business leaders across organizational lines.
• Excellent attention to detail and willingness to pitch in, when necessary.
• Proficiency in standard MS Office; Experience in CRM and Project Management tools such as Salesforce, JIRA, Asana, etc.
• PMP or similar certification, a plus.
• Data modeling or programming experience (SQL, BI visualization tools, etc.), a plus.

Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks (JUST U.S.):

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development through Udemy
• Robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
• Student Loan Repayment Program

Compensation: The target base compensation for this position is $120,000 - $130,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.