Description

Services Now Developer- Integration Consultant

Job Description:

• ServiceNow Development & Troubleshooting and Support:
• Design, develop, and implement ServiceNow solutions.
• Customize and configure ITSM, PPM, HRCM modules like Incident Management, Change Management, Request Management, Problem Management, Major Incident Management, Reporting, PA, Dashboard, Workflow, Flow designer, Service Portal and Service Catalog/form development.
• Custom Apps related Bug fixing & Customization – GSM, BMS, Pension Query, HELP
• Provide technical support and resolve incidents, RITMs.
• Collaborate with cross-functional teams for issue resolution.
• Ensure ServiceNow configurations comply with security standards.
• Implement and maintain access controls and security policies.
• Build and customize reports and dashboards.
• Implement PA-performance analytics for service improvement.
• Create and update technical documentations.
• Maintain documentation for configurations and enhancements.
• Stay informed about ServiceNow updates and best practices.
• Propose and implement continuous improvement initiatives.
• Platform Upgrade project experience.

Integration:

• Build and maintain integrations between ServiceNow and external 3rd party systems. Ex:Teams, Workday, Open system, etc.
• Work on API configuration, Scripted API integrations and MID server configuration & End-to End Integration development using SOAP, REST,etc.

Scripting and Automation:

• Develop and maintain the Modules - using JavaScript and Glide Script, HTML, CSS, AJAX, Script Include, etc.
• Implement automation solutions for process optimization ex: Emergency List update.
• Create and enhance user interfaces, forms/Catalogs, and workflows/Flow designer.
• Design and implement Service Portal pages for self-service.

Technical Skills:

• Proficiency in Java Script, HTML, CSS, AJAX, Glide script.
• Implementation experience on VIRTUAL CHAT/AGENT CHAT,CMDB, ITSM, CSM, ITAM, ITOM, ITBM with strong Scripting
• Extensive experience in ServiceNow platform development and customization.
• Must have wide implementation experience of ServiceNow APIs, web services, and new integration techniques.
• Required Technical Skill Set: ITSM, Service Catalog, Knowledge, Incident, Change Problem

Certifications:

• ServiceNow Certified Application Developer (CAD) certification (preferred)+ CIS- ITSM, CSM, HRCM, PPM, CMDB, HAM, SAM, ITIL,
• Other relevant ServiceNow certifications are advantageous.
• Analytical and Problem-Solving:
• Strong analytical and troubleshooting skills.
• Attention to detail and commitment to delivering high-quality solutions within SLA.

ITSM

• Must have hands on standard ITSM process implementation
• ServiceNow in depth Process knowledge (ITSM Process, integrations etc.)
• Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.…)
• Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management

HRSD

• Experience with the ServiceNow HR Service Delivery (HRSD) application
• Knowledge of HR functions, processes, and best practices
• Knowledge of Case Management, Knowledge Management best practices and design
• Experience designing and/or implementing an HR Shared Services center
• Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.

PPM:

• Experience with the ServiceNow PPM application
• Knowledge of Projects, Portfolios, Demands, processes, and best practices
• Knowledge of Project Management, best practices and design
• Experience designing and/or implementing an PPM customizations

Should be ServiceNow PPM Implementation specialist with sound knowledge integration with external systems using REST and Web services