ServiceTitan is actively seeking a results-driven Principal Product Manager to lead our Product-Led Growth “PLG” initiative. As a Principal Product Manager for PLG, you will help to build a scalable and intuitive platform to drive revenue growth through buyer conversion in the core product itself, and expansion of partnerships in our integrations Marketplace. You will have the opportunity to drive faster growth for ServiceTitan and its customers, help product GTM teams, and partners scale, and generate and realize value for all parties in the ecosystem.

Your work will aim to increase usage of Pro Products and partner integrations and drive customer success, while reducing the dependency on Sales and Support teams. Your role will require you to define a clear strategy and GTM for a PLG infrastructure that provides product managers, marketers, business development managers, and other internal teams with the levers and tools needed to influence and manage their customer funnels from acquisition to retention. You will have a broad impact across the whole company, collaborating with product, sales, business development, onboarding, engineering, design, marketing and data teams to name just a few.

What you'll do:

• Own the vision for PLG to provide a scalable and intuitive platform to drive incremental revenue growth from within the product itself, while reducing the dependency on sales and support to convert buyers, increase usage, and drive more customer success.

• Collaborate with multiple stakeholders across product management, marketing, business development, etc. on defining and executing a roadmap for PLG that delivers quantifiable impact to the business.

• Define, build and continually improve intuitive, cohesive, end-to-end customer experiences for self-serve discovery and evaluation, engagement and value realization, and activation and monetization stages.

• Engage closely with customers and internal users to understand their current processes and needs, and translate those into product capabilities

• Define, evaluate, and obsess over key performance metrics to improve product quality and customer sentiment at scale

• Analyze customer data to identify trends and insights that inform product decisions and inform the product roadmap

• Work closely with the sales and marketing teams to align growth efforts and ensure a seamless customer experience

What you’ll need:

• 6+ years experience in a product management role with strong track record of shipping new products and features

• 4-year degree from a top university, MBA or related graduate degree strongly preferred

• 5-8 year minimum prior experience with SaaS B2B products as well as B2C ecommerce experience

• Significant experience building or implementing self-service solutions such as purchasing flows, package upgrading and canceling mechanisms

• Strong product design background and a passion for building simple user interfaces that delight users

• Data-driven: your decisions and your successes are based on quantifiable impact

• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others

• Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $154,000 USD - $220,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.