Company Description

Experian is the leading global information services company. We help businesses provide great customer experiences by managing and analyzing data to help them guide better decisions and outcomes, and prevent fraud. We help millions of people better improve their financial lives – gain access to credit, save money, and protect their identity.

About us, but we'll be brief

Experian is unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.

We have 20,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and progress to help all our clients maximize every opportunity.

Job Description

What you’ll be doing

Experian IT Services (EITS) is the centralized technology organization that globally supports all of Experian. Our organization is comprised of about 2,000 employees across the globe supporting and improving our business-critical IT environment/ecosystem. Experian IT Services includes Infrastructure Services, Cyber & Information Security, and Enterprise Architecture. We drive growth through reusable technology providing quicker time to market for solutions, increased productivity, and a more secure environment

Experian is the leading global information services company, providing data and analytical tools to our clients around the world. We have always believed that data has the potential to transform lives and create a better tomorrow. We are transforming data into something meaningful: helping businesses to manage credit risk, preventing fraud, targeting marketing offers and automating decision making. We have been named one of the “World’s Most Innovative Companies” by Forbes for 3 years in a row. Experian has operated at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale

The Lead Devops Engineer is a critical role in our organization, dedicated to ensuring the robustness, performance, and scalability of our infrastructure and applications through superior monitoring and observability practices. This role will work closely with Infrastructure as Code (IAC) tooling like Terraform and will have a strong understanding of open telemetry standards. Familiarity with current monitoring and logging tools like Dynatrace and Splunk is essential. This role is ideal for a proactive go-getter who is eager to drive new technology adoption within the organization.

Summary of Primary Responsibilities

• Lead the design and implementation of observability solutions that provide deep insights into application performance, system health, and user experience.

• Establish and advocate for observability best practices across engineering teams.

• Work closely with the infrastructure teams to automate and optimize infrastructure provisioning and scaling using IAC tools like Terraform.

• Ensure infrastructure code is tested, reliable, and efficient.

• Champion the adoption of open telemetry standards to collect, process, and export telemetry data.

• Utilize and integrate monitoring tools like Dynatrace and Splunk to provide thorough insights and analytics.

• Drive the evaluation and adoption of new tools and technologies to keep the organization at the forefront of observability and monitoring practices.

• Collaborate with various engineering teams to ensure smooth adoption and transition to new technologies.

• Analyze existing monitoring and observability practices, identifying areas for improvement or optimization.

• Foster a culture of continuous learning and improvement within the observability team and across the organization.

• Provide leadership, guidance, and mentoring to the observability team.

• Foster a collaborative and inclusive environment that encourages innovation and growth.

Qualifications

What your background looks like

• 8+ years of devops engineering experience

• Information Technology degree and/or technology certifications preferred or substantial equivalent experience.

• Design and implement an observability system for a new microservices-based application.

• Migrate an existing monitoring system to Prometheus and Grafana

• Develop a new alerting system to detect and respond to performance issues.

• Work with the development team to instrument their code for better observability.

• Train and mentor other engineers on observability best practices

• Strong customer and communication skills to interact with team members, customers, vendors and leadership team.

• Advanced Shell scripting and IaC automation skills with Ansible and Terraform

• Deep understanding of open telemetry standards.

• Experience with monitoring and logging tools like Dynatrace and Splunk.

• Proactive, go-getter attitude with a passion for new technology adoption.

• Excellent communication and collaboration skills.

• Ability to lead and mentor a team of engineers.

• Working Knowledge of Python and any databases (SQL/NoSQL).

• SMEs in enterprise monitoring like APM, Custom attribute Implementation, synthetic monitoring, browser monitoring, and Log monitoring

• Knowledge of requirement gathering and rollout monitoring and observability solutions. Partner with the business and development teams to identify requirements, define monitoring solutions, and implement the same.

• Experience in Application Performance Monitoring (APM) and Infrastructure Monitoring for Different Hybrid Business Applications and Infrastructure

• Providing health and performance reports, developing AIOps rules, creating alerts, creating custom dashboards

• Experience in creating workloads and user onboarding.

Additional Information

Perks

• All Experian employees are working remotely
• Flexible work schedule

All your information will be kept confidential according to EEO guidelines.

#LI-REMOTE

Additional information

Our uniqueness is that we celebrate yours. Experian's culture and people are main differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.