Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Job Description

What you will do:

• Support the development, amendment or retirement of services and products following relevant inputs
• Support the defining, producing, and maintaining of a Service Portfolio that will detail technical and business services (products) integrated with the Configuration Management Database to provide a view of their underlying technology
• Responsibility for ensuring the Service Portfolio is the single source of truth for the Products, Solutions and Services provided to UK&I customers and Experian staff across all UK&I teams (including Experian internal technical services)
• Ensure Service Portfolio related issues are identified, investigated, and resolved
• Work with peer group and senior managers to ensure Service Portfolio Management principles are applied and enforced across all important functions

You will report into the Head of Problem and Service Portfolio Management.

Qualifications

What you will bring:

• Experience in roles within Service Management
• Be comfortable working with large data sources and understand PowerBI and how to use it
• Broad understanding of the Common Service Data Model in ServiceNow
• Experience of maintaining high data quality and the benefits that brings
• Experience of working across multiple teams
• Experience of supporting transformational change.
• Experience of working within an ITIL Framework.
• The ability to communicate with technical and non-technical teams and all band levels

Additional Information

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we're committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

What you will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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