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Digital & Omnichannel Manager

Gilead Sciences

Gilead Sciences

Milan, Italy
Posted on Tuesday, February 13, 2024

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

We empower our leaders to step up, share ideas, listen, learn, and lead. We’re welcoming bright, diverse, and imaginative minds; we’re nurturing them to foster an environment of inclusion and growth where innovation is encouraged. We expect our people leaders to model that environment, and to focus on creating inclusion, developing talent, and enabling teams.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. Join Gilead and help create possible, together.

Job Description

Digital & Omnichannel Manager/Senior Manager

An exciting opportunity has arisen to join the Gilead team in Commercial Operations to support the business objective. This role has come about through expansion of the recently established Digital and Commercial Learning & Development team and the role will report to the Associate Director, Digital & Multichannel. This role is based in our office in Milan, Italy.

Position Summary - Job Purpose and Responsibilities

The Digital & OMC Manager/Sr Manager will work in a fast-paced and highly cross-functional environment, to:

- Evolve the OMC framework and governance for the affiliate

- Translate HCPs needs and technological developments into relevant digital strategies for Gilead and its brands

- Contribute to develop BPOAs digital strategies and tactical activities in different therapeutic areas (e.g. Oncology, Infectious Diseases, Hematology)

- Actively support the execution of digital & OMC customer engagement activities

- Build digital & OMC related training and development programs to enhance the capabilities of the affiliate

- Manage the local deployment of Global/Regional digital workstreams (e.g. HCP portal evolution, Marketing Automation Campaigns, AI-based recommendation systems, Dashboards for Omnichannel KPIs)

To accomplish this goals, she/he will:

- Constantly team up with the Associate Director, Digital & OMC and all the members of the Commercial Operations function

- Be a trustworthy business partner for one or more Business Units

- Liaise with all Affiliate internal stakeholders and HQ, to establish solid cross-functional collaboration

- Develop relationships with third parties (external suppliers) to plan and deliver initiatives

- Benchmark best practices in the digital pharma sector

Knowledge & Skills (Core)

Good understanding of Pharma Market

Can-do attitude and positive mindset

Proven experience of managing Digital & Multichannel projects, in the design, implementation and optimization phases

Familiarity with pharma-related technology ecosystem (CRM, CLM, Marketing Automation, Business Analytics, IA NBA systems)

Design thinking methodologies

Solid communications skills

Establish effective working relationships with a different range of stakeholders

Fluency in English (also technical) and Office knowledge

Preferred qualifications

Pharma Industry Experience (Core)

 Degree (must)

Digital experience (Core)

Training experience (Plus)

Gilead Core Values:

Integrity (Always doing the right thing)

Teamwork (Collaborating in good faith)

Excellence (Working at a high level of commitment and capability)

Accountability (Taking personal responsibility)

Inclusion (Encouraging diversity)


Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.