CONFERENCE EXPERIENCE MANAGER (San Francisco, CA)

About the Role:

Industrious is continuing to build a range of products and services that solve the needs of large commercial landlords. One such product is to provide programming, events and manage amenities for the office tenants of large buildings. This is a critical part of our longer-term competitive strategy and an important proof point that we can execute a new product for a new kind of customer.

The Conference Experience Manager will lead the overall customer experience of the conference center and event spaces to ensure the range of services offered exceeds expectations. They will lead local sales and marketing initiatives both for tenants within the building but additionally externally for members of the public. The manager will be responsible for creating proposals and is the onsite lead for the daily execution and servicing of all meetings and events.

The job is hands on and multi faceted. You will work intimately with the onsite restaurant to offer comprehensive catering services, including creating pricing packages and incentives. You will own technology services, making certain AV equipment is easy to use and maintained. You will manage a budget and provide forecasts. You will create intimate relationships with the building tenants, especially office managers and executive assistants to ensure the booking process is simple and personalized. You will be a key member of the opening team that makes strategic decisions around operating structure, marketing and the end user experience.

You will be part of a group of other tenant experience professionals and 3rd party hospitality vendors in a large downtown financial district office tower just finishing a large capital investment in their building wide amenities and service programs.

This role would be great for someone that loves managing meetings and events in traditional hospitality environments like hotels but is tired of working weekends.

Specific responsibilities include:

• Meet or exceed quarterly sales goals for the event spaces by managing inbound sales and proactively building strategy and execution for outbound sales:
  • Coordinate with area and national sales leads for optimized funnel and handover
  • Co-manage the production of all marketing collateral.
  • In partnership with national sales team, build connections with local partners - hotels, event planners, conventions, chamber of commerce etc.
  • Assist in implementation and maintenance of aggregators and 3rd party booking sites.
  • Maintain a calendar of local events (conventions etc) to dynamically price bookings.
• Support, manage, and coordinate meeting and event leads and bookings:
  • Manage coordination with clients, planning events, logging events and reporting through Tripleseat or other booking and catering softwares
  • Conduct property site tours, managing room flips and checking in bookings daily.
  • Establish systems, intake forms and procedures that sets the rest of the amenity team up for success (incoming requests, tours etc.) in your absence.
  • Ensure all occupier and guest facing collateral and communications are per operating and hospitality brand standards.
  • Maintain CRM of booking clients.
  • Keep a detailed tracker of won/lost, potential events and lead sources.
• Drive catering sales:
  • Work seamlessly with onsite restaurants to ensure food and beverage menus meet the needs of the customers for both traditional meetings and special social events.
  • Ensure catering presentations are set up in an elevated manner and adequate staffed.
  • Assist catering team in vertical catering sales with occupiers throughout the building
• Ensure the broader day-to-day operations of the meeting rooms/tenant lounges and other bookable spaces are running smoothly, including:
  • Upholding health and safety standards.
  • Responding to inquiries within established response times.
  • Conducting a standing building meeting to ensure building stakeholders, F&B, and other 3rd party vendors are collaborating effectively to exceed occupier and guests expectations.
  • Maintain a current database of recurring vendors for ancillary event needs (bands, specialty F&B, activities, gifts, AV services etc).
  • Ensure digital booking methods (mobile app/Triple Seat catering software) are up to date and functioning as expected.
  • Be present when meeting rooms or other bookable spaces are occupied ensuring a high service level; rooms are pre-set according to occupier or guests needs; food is delivered on time and displayed tastefully.
  • Create procedures and methods to actively survey occupiers post event to receive valuable feedback to use internally and to share with 3rd party vendors and other stakeholders.
  • Ensure any wayfinding or signage displayed in meeting or bookable amenity spaces is per brand standard.
  • When meeting rooms are not occupied make sure they are reset.
• Facilities/AV
  • Document and escalate maintenance and facilities issues through the proper channels.
  • Learn basic AV troubleshooting and be able to help clients connect to the installed in room systems seamlessly.
  • Ensure all the meeting rooms, lobby and other common areas are spotless at all times.
  • Order, restock, receive, inventory meeting room supplies in a timely manner, avoiding outages, while managing COGs efficiently.
  • Maintain clean and organized supply closets.
• Create reports and monitor trends on an established cadence that allow for both internal teams and asset managers the ability to understand the business and adjust practices when deemed necessary
• Assist broader tenant experience team when needed with community activations or front desk coverage

Requirements:

• 5-7 years of work experience in meetings and event management
• Self-starter who has the ability to work independently but can also collaborate with a team as effectively
• Exceptional organizational and multitasking skills
• Ability to connect well with people; warm and approachable
• Passion for delighting customers through value-add events and programming
• Enjoys continuous change and improvement
• Adept at creating processes and is well organized
• High hustle quotient: willing to get your hands dirty as necessary to move fast and get things done
• Experience in gDrive file management
• Experience in gSheets/Excel
• Experience in Triple Seat a plus

Compensation:

The annual base compensation range for this role is between $90,000 and $100,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

You will also be eligible for up to 10% in performance-related bonus pay.

Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees. Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, company stock options, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies.

Industrious in the News:

• CBRE Acquires 35% Stake in Flexible Workspace Firm Industrious
• The Continued Rise of Offices in a Virtual World: Industrious
• Flex-Office Provider Industrious Expands As Industry Contracts
• Future of Flex: How Employee Choice Could Change Offices for Good
• As Other Co-Working Spaces Struggle, Startup Industrious Stokes a Growing Niche

Industrious is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Industrious believes that diversity is critical to our success in delivering great workplace experiences and is committed to creating an inclusive, mutually respectful environment which celebrates diversity of our people. We seek to hire on the basis of merit, competence, performance, and business needs.