Partnering With Physicians To Provide Best In Class Patient Care

Founded in 2002, Integrated Oncology Network is committed to helping our physicians deliver the right care, at the right time and in the right setting. We strongly believe that preserving the independent practice of medicine where patients are cared for closer to home and surrounded by our dedicated clinicians yields better outcomes. By creating a care continuum between our clinicians, patients and their support networks we deliver an unparalleled approach to the patient’s care journey.

Job Purpose: The purpose of the Collections Manager is to be responsible for directing and coordinating the overall functions of the billing office to ensure the timely billing of claims, the management of accounts receivables, including denials and the maximization of cash flow.

Essential Functions

• Lead and manage a team of Medicare collectors, providing coaching, training, and ongoing support to ensure high performance and productivity.
• Set clear goals and performance expectations for the team and provide regular feedback to drive continuous improvement.
• Develop and implement strategies to increase revenue.
• Monitor and manage team performance metrics.
• Ensure compliance with Medicare regulations and company policies by conducting regular audits and providing training as needed.
• Collaborate with cross-functional teams, including recruitment, training, and sales operations, to optimize team performance and enhance processes.
• Stay updated on changes in Medicare regulations and industry trends to ensure team members are well-informed and able to provide accurate information.
• Maintains contacts with other site managers to obtain and analyze additional patient information to document and process billings accurately.
• Collects and processes payroll for billing staff.
• Maintains billing staff PTO requests and insures proper staffing and department coverage at all times.
• Handles other duties and projects as assigned.
  
  

Qualifications And Education Requirements

• Bachelor's degree, preferred in business administration, healthcare or related field.
• Minimum five years of experience in a medical business office.
• Preferred experience with GE Centricity. Preferred experience in Oncology billing.
• Knowledge of computer/telephony support, preferably in a health care environment
• Strong customer service background, preferably in health care environment
• Excellent verbal communication skills
• Competence with computer processing functions and other standard office equipment
• Ability to manage and prioritize multiple tasks
• Ability to calmly and professionally resolve customer issues with diplomacy and tact
• Ability to work independently with minimal supervision
• Strong organizational skills
  
  

Ability to work in a team environment and enjoy multi-job functions. Strong Business and Organizational Competence. Exceptional Customer Service Skills. Strong functional Competence. Interpersonal Skill Competency. Stress Tolerance. Initiative. Adaptability. Accountability. Integrity. Self-Confidence. Time Management Skills with an emphasis on multi-tasking.

Physical Demands and work environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: Required job duties are essentially sedentary in nature, consisting of occasional walking, standing, lifting and/or carrying ten pounds maximum, seeing, speaking and hearing. Must be able to lift up to 25 pounds.

Work environment: Required job duties are normally performed in a climate-controlled office environment.