Senior Manager, Partnerships
Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Senior Manager, Partnerships
Joining as our Senior Manager, Partnerships - APAC team, you’ll lead a team of partner managers & partner recruitment managers and be in charge of ensuring we deliver a best-in-class partner experience to our partner ecosystem. You and your team are responsible for accelerating the growth of the partner ecosystem across APAC and ensuring we're delivering joint success to our customers.
Our partners are a true extension of Klaviyo and the partner program exists to provide the tools, training, and support to make them and their clients successful. You’ll be someone who thrives on driving growth with a scaled partner ecosystem. With thousands of agencies, system integrators, consultants and freelancers in our partner program - delivering a best-in-class partner experience is critical to our continued success and expansion across APAC.
Your Impact:
- Oversee the Klaviyo scaled agency partner business in APAC
- Manage and coach a team on how to be trusted consultants to our partners - advising on topics including: pricing and packaging, building Klaviyo offerings, and how to market/ sell their services
- Ensure that our partner managers are driving pipeline growth, building capability, customer success and gathering key market insights from our partners
- Be in charge of driving new revenue through partner sourced opportunities
- Build and manage a repeatable partner recruitment program
- Track and report on weekly, monthly, and quarterly metrics (leads, pipeline and closed deals) for the partner business, to identify key trends and areas to improve
- Work alongside the Sales team to make sure we’re co-selling properly and providing an excellent customer and partner experience
- Identify opportunities to improve our partner experience and process to be more efficient
- Uncover insights and trends within our partner ecosystem and share important takeaways broadly with other Klaviyo teams - Product, Marketing, Sales, etc.
- Collaborate with Partner Enablement and Partner Marketing to create the tools and experiences that will help make our partners successful
- Coach your team on relationship building and sales including presentation skills
- Help achieve our APAC business OKR
Who You Are:
- 6+ years of MarTech SaaS Partnerships/ Channel Account Management/Sales experience
- 3-5 years of experience leading and managing a team
- Proven experience managing and growing B2C focused partnerships (retail and ecommerce a plus)
- Proven experience in creating and executing partner programs with a strong track record of achieving successful results
- Proven experience of collaborating with sales leaders to deliver on job partner and sales segment success
- Willing and able to travel for events and on-site meetings with partner teams and key contacts across APAC
- Highly adept at influencing and relationship building with partners and colleagues regionally and globally
- Exceptional networker, ability to multi-thread and manage stakeholders at all levels - able to make connections across a partner’s organisation and across a partner’s ecosystem
- You are excited to be a part of and have an impact on a rapidly-growing, profitable SaaS company
- Fluent English language skills (written and verbal).
- Full authorisation to work in Australia without any restrictions
The pay range for this role is listed below. Sales roles are also eligible for variable compensation. This role is also eligible for competitive benefits and perquisites, subject to company policy and applicable law
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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