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Sales Support Specialist (Medicare Senior Supplement)



Customer Service, Sales & Business Development
Franklin, TN, USA
Posted on Monday, June 10, 2024

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Want to make a difference in the healthcare industry?

In working with our sales team, you will learn how to help our agents grow sales in the Medicare health market while building a strong and collaborative relationship with your team. Our department has a history of solid sales growth and is an encouraging and positive place to work. If you have a strong work ethic, positive attitude and willingness to learn, along with the correct skills and qualifications, we would love to have you join our team.

In this role, you will act as a primary resource for product and agent service support for field sales and/or customer teams.

Fundamental Components:

• Possesses knowledge all Aetna health products available to the senior market.

• Gives guidance with sales inquiries

• Manages various software applications while taking calls when needed and documents processes effectively

• Cultivates positive and successful relationship with field sales force/broker/consultant community/customer teams

• Navigates and instructs the customer on how to use agent support website

• Completes sales orders and requests for materials

• Trains and mentors other employees if needed

• Manages other support projects for team as needed

• Assist Supervisor and Manager with providing support to the team

Required Qualifications

  • 1-3+ years customer service, call center environment; Required
  • Microsoft Office (Excel and Outlook) computer skills; Requirement

Preferred Qualifications

  • 1-3+ years health insurance sales, focus on Medicare health services
  • Positive attitude and ability to be flexible in face paced sales environment


High School diploma or G.E.D.

Pay Range

The typical pay range for this role is:

$17.00 – $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 07/03/2024