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Industrial Engineer-Workforce Management



North Aurora, IL, USA
Posted on Monday, June 10, 2024

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Industrial Engineer- Workforce Management will be responsible for helping develop engineered labor standards. The individual will be responsible for evaluating, documenting, validating, and updating labor standards for all processes related to store and pharmacy labor.

The ideal candidate will have strong analytical and communication skills. In addition, the individual will work well both independently and as part of a larger team. They will interact with a wide range of process stakeholders and demonstrate a consistent track record of delivering results.

Responsibilities include:

  • Build and maintain labor standards, including time and motion studies, process optimization, and process documentation

  • Conduct labor audits and time studies to validate and ensure the reasonableness and soundness of all implemented labor standards and update standards for changes in conditions

  • Assist in the development and implementation of processes and methods for labor forecasting, staffing, modeling performance reporting and tracking, and other ad-hoc reporting as required to support labor management

  • Partner with teams to facilitate ongoing efficiency improvements

  • Up to 10% travel may be required.

Required Qualifications

  • 1+ years' experience running labor standards in an equivalent capacity (retail labor experience a plus)

  • 1+ years' experience in conducting Motion and Time Studies for the development of future engineered labor standards

  • 1+ years' experience using StandardsPro or similar

  • 1+ years' experience with continuous improvement and capacity planning

  • MOST Certification or ability to complete certification after hire

Preferred Qualifications

  • 3+ years' experience running labor standards in an equivalent capacity.

  • 3+ years' experience in conducting Motion and Time Studies for the development of future engineered labor standards.

  • 3+ years' experience using StandardsPro.

  • 3+ years' experience with continuous improvement and capacity planning.

  • Ability to influence leaders through change.

  • Strong analytical and problem-solving skills.

  • Proven ability to produce results by working within established time limits, deadlines, and understanding potential barriers and next steps.

  • Proven track record of high performance.

  • Advanced level skills working with data in Microsoft Excel.

  • Strong interpersonal skills and ability to effectively communicate with individuals at every level of the organization.


  • Bachelor's degree in Industrial Engineering or related field or equivalent experience.

Pay Range

The typical pay range for this role is:

$43,700.00 – $107,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 07/05/2024