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Associate Account Manager (Middle Market)



Sales & Business Development
Hartford, CT, USA
Posted on Monday, June 10, 2024

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
The Associate Account Manager is part of the Account Management team to retain and grow our existing customer relationships for customers with 300-3,000 employees.

Fundamental Responsibilities:

  • Works with the Account Manager to develop and execute a plan for customer service strategy
  • Meets with customers on a regular basis to discuss service levels and expectations, share process improvements, discuss operation of benefits plans, identify gaps in service levels, determine root causes and develop solutions.
  • Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement.
  • Responds to customers’ requests for network analysis, benefit plan design changes, and benefit questions and clarifications.
  • Provides customer with network updates and analysis of impact.
  • Collaborates with account management team to achieve growth/renewal objectives.
  • Manages all plan administration activities, including installation, regular reporting requirements, plan set-up, eligibility, billing and drafting by working proactively with support areas.
  • Manages open enrollment activities.

Due to the business needs, this role will be located in Hartford, CT.

Required Qualifications
– 2-5 years Insurance or customer service experience.

– Client relationship experience
– Proficient in all Microsoft products

– Must commute to Hartford, CT office

– CT Life and Health License or must obtain within 90 days of hire.

Preferred Qualifications
– CT Life and Health License

– Health Insurance Industry experience

– Multi-functional experience, e.g., enrollment support

– Project Management experience


Bachelor's degree or equivalent work experience (HS diploma + 4 years relevant experience)

Pay Range

The typical pay range for this role is:

$40,600.00 – $89,300.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 07/04/2024