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Senior Manager Operational Excellence Initiatives



Boston, MA, USA
Posted on Monday, June 10, 2024

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary


CVS is seeking a senior manager to lead and support key operational projects across the entire network of CVS Distribution. This role is responsible for being a key member of the team to lead and drive projects and culture to improve safety, quality, delivery, and productivity of the operations. The role will be responsible for the continuous improvement and support improvement of the key KPIs at the facilities via a lean foundation, culture, and tools. Some specific responsibilities will be driving read-across of best practices among sites, supporting development of new processes for all sites, flexing into and out of larger scale projects on a temporary need basis, and tackling other network wide initiatives and kaizens. Role will be expected to travel regionally 30%-45% of which 80% will be self-managed timing/location.


  • Safety – Responsible for identifying and improving safety at the site through use of technology, layout, improved ergonomics, and process. Support team on tools to get to root cause and corrective actions.
  • Quality – Responsible for helping to deliver world class quality by supporting sites with problem solving techniques to get to root cause and problems are made visible to solve.
  • Delivery – This role will be responsible for delivering capacity improvements to the operations by identifying and executing kaizens to remove bottlenecks, increase storage density, and ultimately meet customer demand
  • Mentorship/Training – This role will be responsible for growing and shaping the organization in lean techniques as well as enhancing the continuous improvement and lean culture across the organization. Individual will need to demonstrate strong leadership and development capabilities.
  • Lean Foundation – This role will be looked at to be the one of the top experts in lean manufacturing and will support the team in mentoring and approaches to meet business objectives. Supporting and leading kaizens, improving effectiveness of tier meetings, establishing/improving standard work, value stream mapping, creating a shared vision, implementing poke-yoke, and drive improvements to the material movement and storage at the site are some examples of work scope.
  • Data Engineering – Contribute or lead changes and projects related to data engineering adding data collection where not present. Translate data to information to aid in decision making and problem solving including but not limited to improved traceability, performance dashboards, performance reports, or andon/escalation systems at the site. Will strongly use data to support and drive process and performance management decision with the operations team.
  • Project & Change Management – The individual will be responsible for planning and executing multiple projects at the same time and utilize good project management skills by managing risk, understanding critical path and dependencies to meet project goals on time while managing a budget. This individual and kaizen partners must have robust follow through on changes to ensure success. Be able to see opportunities for improvement, put together a financial business case and project plan to initiate the change.

Required Qualifications

  • Bachelor’s degree in Industrial Engineering, Manufacturing Engineering, or related engineering/science field
  • 8+ years’ experience in a manufacturing or distribution center environment
  • Six Sigma Green Belt or higher
  • Experience managing projects and very experienced in change management
  • Demonstrated success and experience in Lean Manufacturing.
  • Create project budgets and financial justifications related to capital expenditure equipment/projects
  • WMS, ERP, MES, or LMS systems and database structure experience
  • Strong interpersonal & communication skills, self-motivated, customer oriented, multi-tasking, and successful at managing multiple priorities and tasks

Preferred Qualifications

  • 10+ years’ experience in a manufacturing or distribution center environment
  • 2+ years running operations (plant manager, senior operations manager, etc)
  • 4+ years working directly with lean, process improvement, continuous improvement, or similar
  • Six Sigma Black Belt or Higher
  • Standards based time and motion study systems such as MOST and MTM
  • Experience with Microsoft Azure Snowflake semantic modelling and PowerBI
  • Experience working with a larger corporation and counterparts in other remote locations


  • Bachelor’s degree in Industrial Engineering, Manufacturing Engineering, or related engineering/science field
  • Six Sigma Green Belt or higher

Pay Range

The typical pay range for this role is:

$75,400.00 – $166,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 08/30/2024