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Manager - Vendor Management & Resource Planning



North Aurora, IL, USA
Posted on Monday, June 10, 2024

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Vendor Manager is accountable to lead, guide, and direct the vendor aspects as it relates to the contractual agreements outlined in the Statement of Work [SOW]. This role is responsible for managing the relationship of the vendors and coordinating numerous tasks and projects that will drive overall performance. The Manager will have direct accountability for service level performance, and partner with other vendor management areas to support their designated areas of responsibility that aligns with the CVS Health model of customer and pharmacy satisfaction programs. The Manager must align and deliver on stakeholder and business performance. The Manager will participate in projects at the stakeholder level as assigned.

This role requires business operational acumen to communicate effectively with both internal and external operational teams. The Manager is expected to evolve and improve vendor processes including but not limited to reviewing or recommending innovative solutions that will impact our clients and members, strategic planning, analysis of data, and overall operational performance of key deliverables.

Required Qualifications

Bachelor’s Degree or equivalent work experience

6+ years Healthcare and/or PBM experience

4+ years C-level experience

1+ years Resource Planning Operations experience

1+ years of vendor volume and staff forecasting experience

Regular and reliable attendance

Colleague will be required to work mandatory overtime/extended work week when needed

Advanced computer skills – Visio Professional, Word, PowerPoint, Outlook, Excel, TEAMs, WebEx

Excellent communication skills, both written and verbal

Willingness to collaborate with CVS/Aetna/Vendor IT and Operational, plus the many teams involved internally and externally

Must be able to work independently with all levels and in every area of the Organization

** This position is remote and be located anywhere in the US**

Preferred Qualifications

Deep understanding of Call center Operations

Operation Health Care Industry Knowledge

Vendor/Outsourcing knowledge

3+ years of Management experience

Knowledge of 5 Why methodology or root cause analysis

Bachelor's Degree or equivalent work experience

Pay Range

The typical pay range for this role is:

$54,300.00 – $119,300.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 06/30/2024