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Clinical Case Manager Behavioral Health



Springfield, IL, USA
Posted on Tuesday, June 11, 2024

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary: This will be a work from home flexible position with travel up to 25% to meet members within Chicago area (Cook County IL) and occasional office-based meetings and/or trainings in Downers Grove IL as needed/requested by Management.

Preference for candidates residing in the Chicago area.

BH Clinical Case Manager is responsible for telephonically and/or face to face assessing, planning, implementing and coordinating all case management activities with members to evaluate the medical needs and behavioral health needs of the member to facilitate the member’s overall wellness.

Utilizes advanced clinical judgment and critical thinking skills to facilitate appropriate member physical health and behavioral healthcare through assessment and care planning, direct provider coordination/collaboration, and coordination of psychosocial wraparound services to promote effective utilization of available resources and optimal, cost-effective outcomes.

Fundamental Components & Assessment of Members:

-Through the use of clinical tools and information/data review, conducts comprehensive assessments of referred member’s needs/eligibility and determines approach to case resolution and/or meeting needs by evaluating member’s benefit plan and available internal and external programs/services.

– Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and address complex clinical indicators which impact care planning and resolution of member issues.

– Using advanced clinical skills, performs crisis intervention with members experiencing a behavioral health or medical crisis and refers them to the appropriate clinical providers for thorough assessment and treatment, as clinically indicated. Provides crisis follow up to members to help ensure they are receiving the appropriate treatment/services.

Enhancement of Medical Appropriateness and Quality of Care:

– Application and/or interpretation of applicable criteria and clinical guidelines, standardized case management plans, policies, procedures, and regulatory standards while assessing benefits and/or member’s needs to ensure appropriate administration of benefits

– Using holistic approach consults with supervisors, Medical Directors and/or other programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary view in order to achieve optimal outcomes

– Identifies and escalates quality of care issues through established channels

– Ability to speak to medical and behavioral health professionals to influence appropriate member care.

– Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promotes lifestyle/ behavior changes to achieve optimum level of health

– Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.

– Helps member actively and knowledgably participate with their provider in healthcare decision-making – Analyzes all utilization, self-report and clinical data available to consolidate information and begin to identify comprehensive member needs.

Monitoring, Evaluation and Documentation of Care: In collaboration with the member and their care team develops and monitors established plans of care to meet the member’s goals.

– Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.

Required Qualifications

•Minimum 2 years of direct clinical practice experience post masters in Behavioral Health

•Current Active unrestricted licensure (LCSW or LCPC) in the state of IL required

•Minimum 1+ year of Case Management experience.

•Required to work scheduled hours required for this position -Monday – Friday: 8:30am-5pm CST.

•Willing and able to travel up to 25% of their time in Chicago (Cook County) IL and surrounding areas.

2+ years’ experience using personal computer, keyboard navigation, navigating multiple systems and applications; and using MS Office Suite applications (Teams, Outlook, Word, Excel, etc.)

Reliable Transportation required. Mileage is reimbursed per our company expense reimbursement policy.

Preferred Qualifications

•Managed Care Organization experience is strongly preferred.
•Crisis intervention skills/experience
•Discharge Planning experience
•Clinical judgment and critical thinking/problem solving skills
•Strong organization and time management skills. Must be highly organized to manage continuously changing priorities.
•Strong verbal and written communication skills.


Master’s degree required in a social science field such as Social Work, Counseling, or Psychology required.

Clinical Licensure required (LCSW or LCPC)

Pay Range

The typical pay range for this role is:

$63,200.80 – $136,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 09/30/2024