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Billing Support Coordinator - EMEA



This job is no longer accepting applications

See open jobs at NinjaOne.
Customer Service
Berlin, Germany
Posted on Tuesday, February 13, 2024

About the Role

For the organizational heart of our company, we are looking for a highly motivated and by nature detail-oriented Billing Support Coordinator who can independently drive billing processes and who can manage all billing functions by using different financial systems.

Location- Hybrid remote, Berlin, Germany

What You’ll be Doing

  • Work within our ticketing system (Zendesk) responding to customer billing queries

  • Respond to customer calls to resolve and client billing questions or requests

  • Work within multiple online portals to provision software and license keys to new and existing customers

  • Learn internal processes and workflows to assist the Sales team with questions or concerns

  • Assist the Billing Team with Month End Close tasks

  • Handle highly confidential information with discretion

  • Performs other duties and responsibilities as assigned

About You

  • You are experienced in Accounting and Finance

  • You are action-oriented and you have excellent communication skills

  • You are a hero in multitasking, prioritizing tasks and meeting deadlines

  • Your superpower is solving problems

  • Teamwork is your nickname, but you can also work independently

  • Additional languages are a big plus

  • Experienced with ticketing software (preferably Zendesk)

  • Salesforce and NetSuite experience preferred

  • Comfortable with mathematics and financial data

About Us

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.

What You’ll Love

  • Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job

  • Grow personally and professionally with one of the fastest growing companies

  • Enjoy your lunch covered by NinjaOne 3 times/week at the office

  • Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)

  • Develop your skills through our renowned training platform

  • Receive competitive compensation

  • Collaborate with a curious, kind, international and intercultural workforce

  • Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)

Are you already interested? We would love to get to know you! Follow the link and submit your application. We can’t wait to see you at NinjaOne.


This job is no longer accepting applications

See open jobs at NinjaOne.