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Engineering Manager, Customer Care

Robinhood

Robinhood

Software Engineering, Other Engineering, Customer Service
Menlo Park, CA, USA · Seattle, WA, USA · New York, NY, USA
Posted on Tuesday, November 21, 2023

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

As we continue to build...

We’re seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

About the team + role

The Support Product team within Customer Care consists of a diverse team of iOS, Android, Web and backend engineers. This team owns all customer-facing support experiences for Robinhood, including support entry points, help center, support hub, live channel customer UX and user triage. This team will be the first touch point for any Robinhood customer seeking support for all of its product offerings. This team has a significant impact on how customers start and navigate through their support journey with Robinhood, playing a key role in our common mission of democratizing finance for all.

As an Engineering Manager, you will lead and develop a highly technical team. You will have true ownership of the features built, lead the execution and delivery of these features, all while developing and fostering a high performance team. This is all in an effort to continue to delight our users and ensure systems are constantly communicating seamlessly.

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do

  • Grow, motivate and develop a team of inspired and hard working backend, web, ios and android engineers who have high expectations of themselves and their teammates. Align projects with individual growth goals and create growth opportunities.
  • Ensures the team is always prioritizing and delivering on the highest impact work. Creates clear goals and roadmaps that finds the optimal balance across needs from a variety of stakeholders including product, engineering, security and those internal to the team.
  • Build relationships with key stakeholders to maximize your team’s effectiveness. You help to make difficult decisions and lead conflict resolutions within your team and with your partners.
  • Lead the team’s execution including implementing appropriate processes, establishing a high standard of performance, managing risks and resource allocation
  • Have a deep understanding of the team’s technical architecture and the implication of key technical decisions. Build effective processes to eliminate technical risk and tech debt.
  • Guide the team to keep a focus on software engineering craftsmanship; testing, static analysis, continuous integration, delivery, and deployment.

What you bring

  • A minimum of four years in an engineering leadership role with a proven track record of creating highly effective teams.
  • Experience managing full stack teams
  • Experience managing teams with diverse skill sets. You’re eager to learn, with proven ability to learn new skills quickly.
  • Ideally, you have experience in the customer care domain
  • Passion in mentoring junior engineers and improving the engineering craftsmanship!

What we offer

  • Market competitive and pay equity-focused compensation structure
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Annual lifestyle wallet for personal wellness, learning and development, and more!
  • Lifetime maximum benefit for family forming and fertility benefits
  • Dedicated mental health support for employees and eligible dependents
  • Generous time away including company holidays, paid time off, sick time, parental leave, and more!
  • Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan.

US Zone 1: $217000 - $255000
US Zone 2: $190000 - $224000
US Zone 3: $169000 - $199000

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. You can view comp zones for our US office locations in the table below. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Office locations (by comp zone)
US Zone 1: Menlo Park, CA; New York, NY; Seattle, WA; Washington, D.C.
US Zone 2: Denver, CO; Westlake (Dallas), TX; Chicago, IL
US Zone 3: Lake Mary, FL

Click here to learn more about Robinhood’s Benefits.


Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy. If you are an applicant located in the UK or EEA, please visit the Robinhood - UK/EEA Applicant Privacy Policy.