Principal Technical Solutions Engineer, Solutions Engineering
Saviynt
IT
Los Angeles, CA, USA
Posted on Friday, September 13, 2024
Saviynt is an identity authority platform built to power and protect the world at work. In a
world of digital transformation, where organizations are faced with increasing cyber risk but
cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity
Cloud gives customers unparalleled visibility, control and intelligence to better defend
against threats while empowering users with right-time, right-level access to the digital
technologies and tools they need to do their best work.
As a Product Specialist on the POC team, you will be responsible for supporting the
technical and product aspects of customer-facing proof of concepts (POCs). You will work
closely with the sales, product, and engineering teams to deliver POCs that demonstrate the
value and capabilities of the company's products. This role is critical in bridging the gap
between customer needs and the product’s capabilities, ensuring that POCs are successful
in converting leads into long-term clients.
WHAT YOU WILL DO:
- POC Management: Collaborate with sales and product teams to create and manage customer POCs, ensuring they are aligned with customer requirements.
- Technical Expertise: Provide in-depth knowledge of the product’s features, benefits, and integration capabilities. Configure and troubleshoot the product during POCs.
- Customer Engagement: Act as the technical point of contact during POCs & Workshops.
- Work directly with customer stakeholders to address technical challenges and queries.
- Customization & Configuration: Customize product features and settings to meet specific client needs during POCs & Workshops. Assist in tailoring the product demonstration to showcase relevant use cases.
- Collaboration: Work closely with product management and engineering to feedback on customer insights and feature requests gathered during the POC phase.
- Documentation: Prepare and maintain POC-related documentation & Demo Scripts, including technical guides, configuration steps, and best practices for use by both internal teams and customers.
- Training & Support: Provide technical training to SEs. Assist SEs with onboarding new
- Scenarios and provide post-POC support as needed.
- Feedback Loop: Capture feedback from POCs and share insights with the product development team to influence future product enhancements and improvements.
- Market and Competitor Analysis: Stay informed about market trends, competitive products, and industry best practices to provide insights during POCs and product positioning.
WHAT YOU WILL BRING:
- Bachelor's degree required, Masters in Engineering is preferred or a related field.
- 4-7+ years of relevant professional work experience.
- Should be hands-on with databases and have experience with the following programming languages: Java, BeanShell/JavaScript, JSP/Servlets, SQL
- Experience with the following web technologies: XML, SPML/SOAP, Web and Application Servers, HTML
- Experience setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms
- Experience with any IAM / PAM / GRC products
- Ability to translate complex problems and ideas into easily understood solutions
- Familiarity with Agile processes (sprint planning, resource management, scope, schedule and status, documentation). Advanced skill set in time management and task prioritization
- Excellent written and verbal communications
- Ability to multitask and identify opportunities for process improvements
We offer you a competitive total rewards package, learning and tremendous
opportunities to grow and advance in your career. At Saviynt, it is not typical for an
individual to be hired at or near the top of the range for their role and final
compensation decisions are dependent on many factors including, but are not limited to
location; skill sets; experience and training; licensure and certifications; and other
relevant business and organizational needs.
You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to
the rules governing the program, whereby an award, if any, depends on various factors,
including, without limitation, individual and organizational performance.
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service
company focused on Identity Authority to power and protect the world at work. You will
experience tremendous growth and learning opportunities through challenging yet
rewarding work that directly impacts our customers, all within a welcoming and positive
work environment. If you're resilient and enjoy working in a dynamic environment you
belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All
qualified applicants will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national origin, disability, or
veteran status.
