Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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The role:

We currently have an opportunity for a Commercial Adjuster Manager in our Commercial Property Redhill Region.

Job Description

Our Commercial Property business supports our alignment with current client requirements, focus on operational management and service excellence and enabling us to make the most of our colleagues’ expertise whilst encouraging their future career goals and how to achieve them.

A vacancy has arisen for this role in our Redhill region– if your passion is in leadership of a successful team then this could be the role for you. As Commercial Adjuster Manager, reporting to the Commercial Property Manager for the region, you will be responsible for assisting with leading a team of adjusters and claims technicians in your region, managing operational and financial performance to budget, whilst maintaining and enhancing both technical and service delivery.

The operational management role and developing colleagues will form the majority of the role but there will still be an opportunity/requirement to maintain a small caseload.

Emphasis is placed on identifying and supporting opportunities for colleague career development through the Pathfinder programmes available and you will help drive continuous improvements across the team. The role will also require interaction with clients and Sedgwick colleagues at a senior level.

Responsibilities:

• Operational and technical management of a number of commercial adjusters in the region for claims typically <£100k

• Deliver a strong financial performance aligned with the agreed budget

• Develop strategies for profitable delivery of services, ensuring control of costs and growth of net margin in line with the CCS strategy

• Create a culture for consistent achievement of SLA compliance and adherence to client specific process(es) including complaint management, root cause analysis and implementing corrective actions

• Promote, support and implement process innovation and digital solutions as client and customer needs evolve

• Ensure clear and effective communication to ensure each member of the team is appropriately employed and is aware of their role, responsibilities and value to Sedgwick UK

• Drive a culture of continuous improvement that strives for market leading excellence in every aspect of client and customer service

• A clear focus and strategy for career development of colleagues within the region

• Maintain the highest standards of performance by inspiring, training and motivating colleagues

You will have/will be:

• Highly organised with a flexible, pro-active approach and the ability to report to others in a clear and concise manner

• Excellent oral and written communication skills

• First class interpersonal and presentation skills

• Able to demonstrate the ability to prioritise work states during busier periods

• Excellent knowledge of commercial property claims products

• Commercial awareness and an in-depth knowledge of client requirements and strategies

• Previous experience is not required but will be an advantage

• Proven track record in delivering a strong financial performance for your team is also an advantage

• Ability to identify and propose innovative ideas as part of a continuous improvement culture

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications

• Enrolment to a performance related bonus scheme

• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

• Healthcare scheme

• A Self Invested Personal Pension Scheme

• Holiday allowance of 25 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.