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Service Supervisor



People & HR, Customer Service, Operations
Chicago, IL, USA
Posted on Tuesday, February 13, 2024
What to Expect
Tesla's Service Shop Supervisors lead our service shop floor teams. In this role, you are responsible for managing a team of technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers.
What You’ll Do
  • Lead, coach, and develop a highly engaged team of technicians to achieve service output goals
  • Maintain appropriate shop records and inventories and manage smooth workflow in the service center
  • Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team
  • Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs
  • Monitor to ensure that all employees comply with safety regulations and the service center's safety program
  • Work with employees to manage schedules and resolve technical and personnel problems
  • Conduct regularly scheduled one on one developmental meetings with team members to facilitate professional development and monitor team training requirements
What You’ll Bring
  • Bachelor's Degree, or equivalent
  • Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required
  • Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
  • Excellent interpersonal and communication skills
  • Able to work a flexible schedule, including weekday and weekend overtime
  • Proficient with Microsoft Office Suite