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Software Engineer L2



Software Engineering
Bengaluru, Karnataka, India
Posted on Tuesday, November 21, 2023

See yourself at Twilio

Join the team as our next Software Engineer, Frontend.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to build engaging user experiences for our Programmable Messaging products.

The services and APIs developed by the Messaging teams are used by tens of thousands of customers in production. The UI experience you’re going to build will leverage our Messaging product suite and will power a variety of use-cases revolutionizing the way businesses engage with their customers.

As a frontend engineer, you will live the Twilio Magic values:

  • WRITE IT DOWN: Document architecture designs, best practices and findings from on-call.
  • DRAW THE OWL: Improve Twilio’s web experience in both big and small ways: Build new features and improve performance, usability, and accessibility
  • BE AN OWNER & BE BOLD: Lead new project implementations from technical architecture through launch.
  • EMPOWER OTHERS: Drive high engineering standards on the team through code review, automated testing, and mentoring.
  • NO SHENANIGANS: Product roadmaps are a team sport, you will work directly with Product and Engineering Management to define, architect, and build experiences. Engineers own production services end-to-end, so you will be deploying multiple times a week as part of an Agile process.


In this role, you’ll:

  • Think from our customers’ perspectives, plan for how the customers will be impacted by new features, and always work to enable the customers’ success.
  • Collaborate and brainstorm product ideas with product managers, design, and engineers to build compelling user experiences for developers and end users.
  • Build highly adaptable and effective UI platform tools across a variety of products
  • Build highly scalable and available services
  • Constantly improve services that power Twilio’s top products and also generate significant revenue
  • Demonstrate strong engagement in the team setting
  • Be able to respond to high priority incidents


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 3+ years of JavaScript application development
  • Strong understanding of web technologies like JavaScript, React or similar frameworks
  • An interest in building full-stack applications with modern tools and languages like TypeScript, React, Redux, Webpack and NodeJS
  • Strong opinions on what makes a good API, and some experience building them in NodeJS or Java
  • Communicates well over video, on paper, or in code. Can explain technical concepts to product managers, fellow engineers, and support
  • Empathy for users and teammates
  • Being able to break-down requirements into smaller tasks and determine effort
  • Good understanding of DevOps CI/CD pipeline
  • Bachelor’s degree in Computer Science or similar experience


  • Experience with TypeScript
  • Experience with building and running Node backend services (bonus point if you know functional programming)
  • Bonus points for experience building UI platform tools for the applications to build on top of
  • Experience with Cypress for e2e testing, jest for unit and integration testing
  • Experience with Datadog, Rollbar or other monitoring services


This role will be remote, and based in Bengaluru, India.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.