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Software Engineer (L2)



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Software Engineering
Remote · United States
Posted on Tuesday, January 30, 2024

See yourself at Twilio

Join the team as our next Software Engineer L2 in the Core Platform group.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to manage the operation of Twilio’s worldwide services and infrastructure to meet high availability, scalability, quality, and reliability goals. As a Software Engineer in Core Core Platform group you will be developing automated tooling and operational capabilities to enable real-time, low latency services for next-generation communications infrastructure worldwide.


In this role, you’ll:

As a Software Engineer in the Core Platform team, you will live the Twilio Magic values:

  • BE AN OWNER: You will develop, deploy, and operate Twilio’s worldwide services based on Twilio standard procedures and guidelines towards 24x7 availability, with high-performance, scalable, and zero-downtime releases in our AWS environment
  • WRITE IT DOWN: You will craft best practices as runbooks and standard operating procedures to share knowledge goodness across teams
  • DRAW THE OWL: We still have problems we haven’t even thought of! You’ll need to recognize gaps in systems, services, and processes to achieve ultimate success
  • EMPOWER OTHERS: You have the desire to collaborate across teams on best practices to build, test, and operate services at scale


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 3+ years of experience writing production-grade code in a modern programming language.
  • 3+ years of experience backend software engineering, preferable experience programming in one or more of the following: Go, Java, or similar languages
  • Strong sense of ownership over the success of your products/services. If you notice a risk/issue, find a resolution
  • Wear the customer's shoes. Take the time to fully understand their needs, then design considerate solutions to support them
  • Ability to work efficiently with multiple global teams, developing, configuring, deploying, and operating the global infrastructure for Twilio’s platform
  • DevOps experience in building tools and frameworks, with an understanding of continuous deployment processes
  • Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations
  • Experience building and managing systems with tools such as Docker, Kubernetes, and Terraform
  • Bachelors/Masters degree required, or equivalent experience


  • 2+ years of experience in a DevOps/SRE environment
  • Operational experience in complex distributed systems, including experience with SLO/SLAs towards high-availability and reliability goals
  • Experience operating large-scale Java-based systems in production across multiple regions or data centers in a cloud platform or enterprise-scale environment


This role will be remote and based in the U.S. but is not eligible to be hired in CA or NY.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $135,000-$169,000.
  • This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

This job is no longer accepting applications

See open jobs at Twilio.