Data Operations Associate
Vida Health
Operations
United States
Posted on Thursday, September 12, 2024
ABOUT US
At Vida, we help people get better — and we’re helping the healthcare system get better, too.
Vida is a virtual health clinic that provides expert, personalized, on-demand health coaching and programs from a network of experienced health care providers — like Prescribers, Registered Dietitians, Therapists and Health Coaches — through an easy-to-use app. We focus on managing chronic cardiometabolic conditions — like diabetes, obesity and hypertension — as well as achieving lifestyle health goals like eating more healthfully, getting more exercise, losing weight and reducing stress.
By combining advanced technology with the top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. We are trusted by Fortune 1000 companies, major national payers and large providers to enable their employees to live their healthiest lives.
**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.
This Data Operations Associate role is essential to supporting customer implementation and member outreach processes, with a specific focus on data attribute integration and enhancing the effectiveness of our member outreach campaigns. The Data Operations Associate will support key operational processes related to customer implementations and member outreach campaigns. This entry-level role is ideal for someone with a passion for operations, data integration and analytics, looking to grow their career in a dynamic and fast-paced environment. The successful candidate will be detail-oriented, highly organized and eager to contribute to our growth efforts through data-driven insights and operational excellence. This role reports into the product, engineering and operations organization and is ideal for candidates interested in technical-oriented career paths including data analyst and analytics engineering roles.
Responsibilities:
- Assist in segmenting and processing target audiences lists and personalizing outreach efforts to improve engagement and conversion rates.
- Analyze campaign performance using tools like Braze and Looker, providing basic implementation and data analysis support as needed.
- Assist the customer implementation teams in onboarding new customers, focusing on the integration of data exchange attributes to ensure seamless and accurate data flow.
- Collaborate with technical teams to map and validate customer data attributes such as medical and clinical activity data, ensuring alignment with product requirements.
- Support the implementation, delivery and maintenance of data reporting and dashboards for tracking performance with external and internal audiences.
- Collect and organize data related to customer implementations and member outreach campaigns.
- Assist in generating reports that provide insights into operational performance, data integration success and campaign effectiveness.
- Work closely with Customer Success, Product, Engineering and Marketing teams to implement execution of operational business processes.
- Identify inefficiencies in current data integration and outreach processes and suggest improvements to enhance operational efficiency.
- Assist in bridging the gap between technical teams and operational teams, ensuring clear communication and coordination.
Qualifications:
- Bachelor’s degree in Business, Marketing, Data Science, Operations Management or a related field.
- 0-2 years of experience in operations, data analysis or a related role. Internship experience in a startup or digital health environment is a plus.
- Strong working knowledge of SQL is essential, with hands-on experience in data integration processes.
- Proficiency in tools like Excel and Google Sheets is required.
- Familiarity with data management and visualization tools such as Looker or Tableau is a plus.
- Bonus: Experience with customer engagement platforms such as Braze, Iterable or similar tools is highly desirable.
- Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
- Excellent communication skills, with the ability to work effectively in a collaborative team environment.
- A proactive mindset with a willingness to learn and contribute to process improvements.
- Enthusiasm for working in a fast-paced, growth-focused environment and willing to jump into new projects where help is needed.
Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.
Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.
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