Job Description

Job Description - PMM - Krakow

Role: Product Marketing Manager

Zendesk’s award-winning Product Marketing team is looking for a Product Marketing Manager to help drive Zendesk’s GTM and product initiatives. This role is responsible for supporting a wide variety of PMM functions including research, messaging and positioning, GTM support, enablement and partnership across multiple organizations to achieve the company goals. You will support and partner with a cross-functional team tied to all the GTM organizations in our business and will work closely with senior leaders in sales, marketing, and product. You are also passionate about ‘rolling your sleeves up’ and working cross-functionally with a broad set of stakeholders to get things done. Reporting to the Group Manager, Product Marketing in Krakow, this role requires regular collaboration with Zendesk’s global PMM team based in AMER and EMEA time zones.

Responsibilities:

• Developing fundamental insights of our market, customers, key buyers, and competitors

• Apply market insights and research to drive unique messaging & positioning to differentiate Zendesk in a crowded marketplace

• Develop fundamental sales enablement assets. Bring learnings from research to drive more effective training & assets.

• Bring innovative ideas to up-level deliverables or improve processes.

• Subject matter expert for their discipline who works cross-functionally to accomplish goals.

• Work closely with Product to launch new features, update roadmaps and create GTM materials

• Work closely with teams and leaders to develop, operationalize, and execute marketing activities related to the strategy

• Work with teams working in Field Sales, Marketing, Partner Sales, and Post-Sales Services

• Support cross-functional efforts including long-range planning and matrixed regional programs

• Help maintain internal alignment with other parts of the company including Product, Finance, IT, and HR

• Support strategic updates and presentations for E-Staff and other key stakeholders

Skills and Experience:

• 3-5 years experience in Product Marketing in software and technology; preference given to those with experience with SaaS and/or Customer Experience/Service software.

• Adaptable and comfortable in a fast-paced environment

• Able to focus on outcomes and be self-motivated and directed

• Excellent analytical and problem-solving skills with a focus on attention to detail, pattern recognition, insight generation, and ability to process information quickly to deliver against tight deadlines

• Articulate and very skilled at storytelling in a simple straightforward way.

• Excellent writing and presentation skills

• Strong project management skills with attention to detail, excellent execution, and knack for keeping things well organized

• Determination to focus on outcomes and be self-motivated and directed

• A customer-first mentality

• BA/BS or equivalent

• Fluent in English.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.